Terms of service

VisaLK helps travellers prepare and submit applications for the Sri Lanka Electronic Travel Authorisation (ETA). We are an independent concierge, not the Sri Lanka government. We do not issue visas — the Sri Lanka Department of Immigration & Emigration does.

We will (a) check your inputs against published Sri Lanka ETA rules, (b) submit a complete and correct application on your behalf within 24 hours of payment, and (c) email you the official approved ETA PDF the moment Sri Lanka issues one.

ETA approval is at the sole discretion of Sri Lanka Immigration. We cannot guarantee approval and cannot influence the decision.

Our service fee is non-refundable once an application has been submitted to eta.gov.lk. If the government rejects your application, the gov fee (where applicable) is not refundable by Sri Lanka and therefore not refundable by us. If we fail to submit within 72 hours because of an error on our side, we will refund the full amount.

You must give us accurate passport and travel information. Submitting forged, altered, or someone else's documents is a criminal offence in Sri Lanka and we will cooperate with Sri Lanka authorities if asked.

Our handling of your personal data is described in our Privacy notice.

Our total liability under these terms is limited to the amount you paid us for the affected application. We are not liable for losses arising from a denied entry, a missed flight, or any decision by Sri Lanka Immigration.

These terms are governed by the laws of Sri Lanka. Any disputes will be resolved in the courts of Colombo.

JK Innovations Pvt Ltd · hello@visalk.com